Artificial Intelligence (AI) has become an invaluable tool for nearly every business function, including talent acquisition, and for good reason. According to a recent Forbes survey, the 64% of companies believe that artificial intelligence can help improve their productivity. And, in the face of a Recession Imminent, efficiency is an absolute priority for HR managers.

There are many use cases of AI in recruitment processes, but the main objective is efficiency. When developing the first responsive artificial intelligence chatbot for candidates in operational roles, Emi believes that efficiency should never replace human judgment.

Let's take a look at what makes responsive AI chatbots unique and how companies with a High volume of contracts they benefit greatly from them.

What is an AI Chatbot?

A support chat that helps customers pay bills, track orders, a simple pop-up window on a web page that says: “Leave your question and we'll contact you via email”, among many other features. Many of us have been in contact with chatbots before but, it should be noted, not everything has worked out.

That's why it's important to highlight that Emi's operational role recruitment chatbot is unique. This is the first chatbot with Artificial Intelligence created specifically for the (sometimes neglected) market of candidates for operational roles.

You might be wondering what makes this one different Chatbot of everyone else. In short, Emi's responsive AI chatbot is a powerful two-way communication channel that offers candidates a natural conversational interface that isn't limited to desktop computers or apps.

However, digging a little deeper into the details, this responsive AI chatbot uses deep learning models with techniques of natural language understanding (NLU) to classify sentence structures and extract named entities. It helps you understand your users and allows messages to be answered in the best way. It's more effective than chatbots with “robotic” responses that many of us have experienced. Best of all, this chatbot is constantly improving. The model is constantly learning and training through interviews with candidates and manual feedback from Emi's interview experts.

The secret of how Emi's AI Chatbot works

The Emi Chatbot allows you to apply for employment directly through SMS, WhatsApp, or Facebook Messenger. The application process takes just a few minutes and can be completed in a text conversation without creating multiple logins or filling out thousands of forms. In addition, candidates can ask the AI chatbot questions about positions and get instant answers regardless of the time.

Emi intelligently collects information from text conversations and adds it to the Emi database and to existing systems, such as the Candidate Tracking System (ATS) and the Candidate Management System (CMS). From this point on, we entered the automation phase of the Emi platform.

Benefits of using responsive AI chatbots in recruiting operational roles

Hiring roles that are paid on an hourly basis can be a very difficult task for recruitment teams, especially when it comes to mass hiring. That's why at Emi we created the first responsive chatbot powered by artificial intelligence. We knew that recruiters in operational roles needed specific support to streamline hiring without completely eliminating human participation from decisions in the process. Let's explore some of the benefits of this revolutionary technology.

Improve the experience of candidates in operational roles

Recruiting operational roles can be a complicated task for recruiters, especially when managing interactions with a large volume of candidates.

With a highly responsive AI chatbot, candidates from operational roles can easily access information about the company, the positions they apply for, and the hiring process itself, without the intervention of the recruiter. This ensures a smooth and agile experience, reducing the risk of losing candidates due to communication delays or frustration in the hiring process.

AI chatbots can also personalize a candidate's experience by tailoring the conversation to their specific needs and preferences. This level of personalization creates a more engaging experience and increases the chances that candidates will accept a job offer. In addition, AI chatbots are available 24 hours a day, 7 days a week, so candidates can always access them. This creates a more flexible experience to accommodate candidates who may not be able to interact with recruiters during working hours.

Overall, improving the candidate experience through the use of responsive AI chatbots can be a key factor in successfully hiring candidates from operational roles.

Reduce candidate ghosting and incomplete applications

One of the biggest challenges in hiring is the disappearance of candidates from the hiring process, which is often referred to as “ghosting”. Although this loss can occur at various points in the candidate's process, it is often referred to as “abandonment of the process” when it occurs during the initial stage.

Many application processes are cumbersome and time-consuming, leaving potentially qualified people before they can even submit their applications. In fact, studies show that hourly paid workers they usually abandon the process within the first 3 to 5 minutes. If the task takes longer than 5 minutes to complete, the candidate's attrition rate increases to 50-75%. And for requests with more than 25 questions, the dropout rate is 25 to 50%.

This is a key area where responsive AI chatbots can break new ground.

Emi's chatbot makes the application process simple, easy and fast. This model allows candidates to complete the entire process on their mobile devices without having to fill out extensive forms or send formal resumes. Emi can also use geolocation to match candidates with job offers near or in their preferred location.

Best of all, AI chatbots can track every interaction with a candidate, allowing recruiters to use data analysis to continuously improve their hiring strategies.

Overall, the use of responsive AI chatbots in hiring processes provides an agile, efficient, and user-friendly experience for candidates and ultimately reduces abandonment rates.

Ensuring AI ethics in hiring

As AI continues to influence every industry, experts are wondering how far the technology can go. It would be unwise to simply accept this massive technological change without asking questions and without paying due attention.

While other hiring platforms may choose to use AI during the candidate selection stage, our technology provides tools that are needed to make informed decisions without replacing the work of recruiters. In fact, research shows that the 71% of Americans are against the use of AI in final hiring decisions, and we agree.
Emi uses AI in chats to respond to candidates only when they are most likely to abandon the process. In addition, we use automation to complete repetitive tasks in a continuous cycle. Automation doesn't use continuous, autonomous learning like AI. Instead, Emi uses rules established by the hiring team to automate the review of candidate applications. Even so, those who don't meet the criteria are simply placed on another list and can be manually re-verified by the recruiter.

In conclusion, the goal of the Emi platform is not to replace talent acquisition professionals, but to empower them by eliminating tedious and low-value tasks. That's why we design our technology that way.

How can Emi's responsive AI chatbot help?

Emi's AI chatbot is designed to help candidates in operational roles, facilitating some of the most frustrating aspects of recruiters in these positions.

Companies that hire operating personnel such as Walmart, Burger King, Heineken and KFC use Emi to save recruiters 50% of their workday, reduce interview time by 82%, and final hiring time by 83%. Not to mention that 73% of candidates' interactions with Emi's chatbot took place outside working hours, which is one of its many advantages.

To learn more about how this cutting-edge technology can help your business, contact us for a Demo personalized live.

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